{"id":13753,"date":"2022-03-31T12:32:31","date_gmt":"2022-03-31T17:32:31","guid":{"rendered":"https:\/\/crewtivos.com\/?p=13753"},"modified":"2026-01-29T10:46:32","modified_gmt":"2026-01-29T15:46:32","slug":"customer-experience-vs-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/crewtivos.com\/blog\/customer-experience-vs-atencion-al-cliente\/","title":{"rendered":"Customer Experience vs Atenci\u00f3n al cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13753\" class=\"elementor elementor-13753\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6455e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6455e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1da0d5b\" data-id=\"1da0d5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12da905 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"12da905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\u00bfCu\u00e1l es la diferencia entre Atenci\u00f3n al Cliente vs Customer Experience? \u00bfSon funciones de una misma persona o un mismo departamento? \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-078468c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"078468c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b28c24d\" data-id=\"b28c24d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bce228 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"8bce228\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;no_headings_message&quot;:&quot;No se ha encontrado ning\\u00fan encabezado en esta p\\u00e1gina.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTabla de contenidos\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__8bce228\" aria-expanded=\"true\" aria-label=\"Abrir la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__8bce228\" aria-expanded=\"true\" aria-label=\"Cerrar la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__8bce228\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73cfdbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73cfdbf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b675279\" data-id=\"b675279\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03957f5 elementor-widget elementor-widget-heading\" data-id=\"03957f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es el customer experience?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3aecfbe elementor-widget elementor-widget-text-editor\" data-id=\"3aecfbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En los \u00faltimos a\u00f1os se ha potenciado el uso de Customer Experience o Experiencia del cliente y con esto, se ha visto la confusi\u00f3n entre Atenci\u00f3n al cliente vs Customer Experience.<\/p><p>La experiencia del cliente se basa en estudiar, analizar y sistematizar la experiencia del cliente en nuestro negocio, ya sea digital o presencial. Los clientes suelen cumplir pasos muy regulares c\u00f3mo:<\/p><ol><li>Entrar a la tienda.<\/li><li>Lo recibe un vendedor.<\/li><li>El vendedor lo lleva al departamento que le interese al cliente.<\/li><li>El cliente se prueba la ropa.<\/li><li>Decide que quiere llevarse<\/li><li>Va a pagar.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a236a elementor-widget elementor-widget-heading\" data-id=\"c4a236a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estos pasos se dejan en claro en customer journey o mapa de recorrido del cliente:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6783bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6783bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cdbd7d\" data-id=\"5cdbd7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8844428 elementor-widget elementor-widget-text-editor\" data-id=\"8844428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El especialista o departamento de Customer Experience tambi\u00e9n conocido como UX por sus iniciales en ingl\u00e9s (User Experience) se encarga de establecer cada uno de estos pasos, tambi\u00e9n asociar cada paso a un sentimiento positivo o negativo. La importancia de cada punto para el cliente, cu\u00e1les son sus expectativas, c\u00f3mo interact\u00faa con la empresa en cada uno de esos puntos y que podemos mejorar para garantizar una mejor experiencia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2fe5807 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2fe5807\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3088c63\" data-id=\"3088c63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cec79a4 elementor-widget elementor-widget-image\" data-id=\"cec79a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0-1024x576.png\" class=\"attachment-large size-large wp-image-13805\" alt=\"atenci\u00f3n al cliente vs customer experience\" srcset=\"https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0-1024x576.png 1024w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0-300x169.png 300w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0-768x432.png 768w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0-1536x864.png 1536w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-2.0.png 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fda62b7 elementor-widget elementor-widget-image\" data-id=\"fda62b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1-1024x576.png\" class=\"attachment-large size-large wp-image-13802\" alt=\"atenci\u00f3n al cliente vs customer experience\" srcset=\"https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1-1024x576.png 1024w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1-300x169.png 300w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1-768x432.png 768w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1-1536x864.png 1536w, https:\/\/crewtivos.com\/blog\/wp-content\/uploads\/2022\/03\/Customer-journey-crewtivos-1.png 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2631432 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2631432\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43ed6fc\" data-id=\"43ed6fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22c4180 elementor-widget elementor-widget-text-editor\" data-id=\"22c4180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En el segundo customer journey agregamos valor en diferentes puntos donde la experiencia del cliente pod\u00eda mejorar.<\/p><p>Agregamos la figura de un personal shopper para que asesore al cliente en su compra y lo acompa\u00f1e en un momento de inseguridad e indecisi\u00f3n como lo es probarse la ropa.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-48d5fecb ); font-size: 1rem;\">Agregamos la cortes\u00eda de ofrecer agua o caf\u00e9, durante la prueba de ropa para mejorar la experiencia del cliente.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d33f254 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d33f254\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cfbbe0\" data-id=\"4cfbbe0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dac9b2b elementor-blockquote--skin-border elementor-blockquote--button-view-icon-text elementor-blockquote--button-skin-classic elementor-widget elementor-widget-blockquote\" data-id=\"dac9b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00bfSab\u00edas que tomar agua ayuda a tomar mejores decisiones?\n\n\"Las investigaciones muestran que tomar abundante agua y tomar un desayuno bajo en carbohidratos, con cereales o avena, puede ayudarte a pensar con mayor claridad.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Dra. Radha Modgil.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=%C2%BFSab%C3%ADas+que+tomar+agua+ayuda+a+tomar+mejores+decisiones%3F%0A%0A%22Las+investigaciones+muestran+que+tomar+abundante+agua+y+tomar+un+desayuno+bajo+en+carbohidratos%2C+con+cereales+o+avena%2C+puede+ayudarte+a+pensar+con+mayor+claridad.%22+%E2%80%94+Dra.+Radha+Modgil.&amp;url=https%3A%2F%2Fcrewtivos.com%2Fblog%2Fblog%2Fcustomer-experience-vs-atencion-al-cliente%2F\" class=\"elementor-blockquote__tweet-button\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-blockquote__tweet-label\">Tuit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0451de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0451de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c1afd5\" data-id=\"5c1afd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d595514 elementor-widget elementor-widget-text-editor\" data-id=\"d595514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En lugar de cerrar con el pago, que puede asociarse con una experiencia negativa, agregamos valor con un personal shopper que contacte al cliente y le pregunte si necesita alguna asesor\u00eda o aclarar cualquier duda de su outfit para el evento en el que pens\u00f3 la compra. Tambi\u00e9n puede pedirle fotos con el outfit final y usar esas fotos como UGC (Contenido generado por usuarios) para las redes y p\u00e1gina web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96c39fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96c39fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f16431\" data-id=\"9f16431\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ff0d89 elementor-widget elementor-widget-heading\" data-id=\"8ff0d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1l es la diferencia entre Atenci\u00f3n al cliente vs Customer Experience?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca05b41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca05b41\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43e85c0\" data-id=\"43e85c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a2c46 elementor-widget elementor-widget-text-editor\" data-id=\"28a2c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Como pudimos ver el Especialista de Experiencia del cliente analiza cada punto y busca estar en una constante mejora en pro del mejor servicio al cliente, es funci\u00f3n del Especialista de Atenci\u00f3n al Cliente ejecutarla seg\u00fan los lineamientos creados.<\/p><p>La funci\u00f3n de atenci\u00f3n al cliente a menudo suele ser menospreciada pero es una puesto vital en el funcionamiento de todo negocio, dentro de sus funciones tenemos:<\/p><ol><li>La m\u00e1s conocida que es atender al cliente y hacerlo sentir experiencias positivas.<\/li><li>Es la persona que genera empat\u00eda con el cliente y crea una relaci\u00f3n m\u00e1s all\u00e1 de lo comercial.<\/li><li>Canalizar problemas, quejas e incomodidades de forma pac\u00edfica con el cliente.<\/li><li>Es el canal de comunicaci\u00f3n entre el cliente y la empresa y puede asegurar un feedback a trav\u00e9s de encuestas de satisfacci\u00f3n, mejora, entre otras.<\/li><li>Aporta ideas al Especialista de Experiencia de Usuario de acuerdo a su experiencia en la atenci\u00f3n.<\/li><\/ol><div>\u00a0<\/div><div>Luego de acuerdo al lugar y al puesto existir\u00e1n mas funciones, pero est\u00e1s son invaluables, y nos garantizan un cliente feliz.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e6340a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0e6340a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13d3714\" data-id=\"13d3714\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96266e5 elementor-widget elementor-widget-heading\" data-id=\"96266e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El Customer Journey en el Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6232d74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6232d74\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5300914\" data-id=\"5300914\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4be1ad elementor-widget elementor-widget-text-editor\" data-id=\"a4be1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El cliente a trav\u00e9s de una compra pasa por unas etapas determinadas, estas etapas son:<\/p><ul><li>Reconocimiento.<\/li><li>Consideraci\u00f3n.<\/li><li>Decisi\u00f3n.<\/li><li>Fidelizaci\u00f3n.<\/li><li>Recomendaci\u00f3n.<br \/>\u00a0<\/li><\/ul><p>En cada etapa el cliente va convirti\u00e9ndose de un extra\u00f1o que apenas est\u00e1 conociendo nuestro negocio, a visitante, luego prospecto, cliente actual, cliente fiel y evangelizador.<\/p><p>Todo esto lo determinamos en un customer journey para planear los puntos de contacto del cliente en cada etapa y tambi\u00e9n entender qu\u00e9 necesidades surgen en cada punto de contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13e79a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13e79a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-804a0e7\" data-id=\"804a0e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d46ce28 elementor-flip-box--effect-push elementor-hidden-mobile elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"d46ce28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3bc32a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3bc32a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30d49c0\" data-id=\"30d49c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8e7750 elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"c8e7750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ejemplo de puntos de contacto y preguntas por etapas en una agencia digital como <a href=\"http:\/\/crewtivos.com\">Crewtivos<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9291083 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9291083\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ff1c5b\" data-id=\"7ff1c5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb60af4 elementor-widget elementor-widget-heading\" data-id=\"eb60af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Filosof\u00eda Customer Centric.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7190c38 elementor-widget elementor-widget-text-editor\" data-id=\"7190c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En 2014, Harvard Business Review destac\u00f3 el hecho de que adquirir un nuevo cliente es entre cinco y veinticinco veces m\u00e1s caro que retener uno existente. Centrarse en el cliente correctamente da como resultado que sus clientes conf\u00eden en que no solo obtendr\u00e1n lo que quieren y necesitan de su empresa, sino que tambi\u00e9n, experimentar\u00e1n un servicio agradable y sin fricciones\u00a0con experiencias que deleitan y generan una confianza que ayuda a retener a los clientes a largo plazo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03bbad3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03bbad3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bdcfc5\" data-id=\"6bdcfc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d74f3a7 elementor-widget elementor-widget-heading\" data-id=\"d74f3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Caracter\u00edsticas de una organizaci\u00f3n Customer Centric.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a68dbbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a68dbbb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b656da0\" data-id=\"b656da0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50a3aef elementor-widget elementor-widget-heading\" data-id=\"50a3aef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1\ufe0f\u20e3 Incorporar la escucha continua del cliente.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-148d58a elementor-widget elementor-widget-text-editor\" data-id=\"148d58a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">No solo como un aspecto relevante de la cultura, sino como un modelo sistematizado en la organizaci\u00f3n. Es com\u00fan escuchar empleados y hasta ejecutivos de grandes empresas hablar acerca de la escucha del cliente. Sin embargo, no todas las empresas sistematizan modelos de escucha del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d61650 elementor-widget elementor-widget-heading\" data-id=\"6d61650\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2\ufe0f\u20e3 Proactividad en las acciones y estrategias para anticiparse a las necesidades de su cliente.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4027977 elementor-widget elementor-widget-text-editor\" data-id=\"4027977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">El constante monitoreo de las preferencias al cliente, a trav\u00e9s de sistemas como el detallado anteriormente, permite generar productividad al conocer directamente desde el cliente su opini\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a88ab1 elementor-widget elementor-widget-heading\" data-id=\"3a88ab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3\ufe0f\u20e3 Construir empat\u00eda a trav\u00e9s de sus procesos y sus pol\u00edticas.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c450d elementor-widget elementor-widget-text-editor\" data-id=\"19c450d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">La construcci\u00f3n de empat\u00eda, se fomenta a partir de la utilizaci\u00f3n de herramientas como el mapa de empat\u00eda, el perfilado de clientes y, particularmente, con el uso del mapeo de la experiencia del cliente a trav\u00e9s del customer journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1712eb4 elementor-widget elementor-widget-heading\" data-id=\"1712eb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4\ufe0f\u20e3 Compartir el conocimiento con los clientes y colaborar con ellos en la construcci\u00f3n de sus productos y servicios.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81e60c7 elementor-widget elementor-widget-text-editor\" data-id=\"81e60c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Derivado directamente del mindset colaborativo de las nuevas generaciones, la incorporaci\u00f3n de programas de integraci\u00f3n de los clientes al desarrollo de productos y servicios, es muy propio de la nueva generaci\u00f3n de empresas orientadas al cliente. Herramientas como el \u00abcroudsorusing\u00bb se apoyan en el conocimiento colectivo para la generaci\u00f3n de ideas y lanzamiento de nuevos proyectos de productos y servicios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e9eab elementor-widget elementor-widget-heading\" data-id=\"31e9eab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5\ufe0f\u20e3 Gestionar la experiencia del cliente buscando permanentemente oportunidades de mejora.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546c0b2 elementor-widget elementor-widget-text-editor\" data-id=\"546c0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Una vez desarrollada la empat\u00eda en el diagn\u00f3stico del sendero del cliente, se pueden identificar las oportunidades de mejora permitan optimizar la experiencia del cliente con la marca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497bfc4 elementor-widget elementor-widget-heading\" data-id=\"497bfc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6\ufe0f\u20e3 Adaptarse a las expectativas del cliente en tiempo real.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303677e elementor-widget elementor-widget-text-editor\" data-id=\"303677e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Un \u00faltimo aspecto muy propio de estos tiempos de instantaneidad, es la capacidad que requieren las empresas de operar en tiempo real sobre los requerimientos y necesidades de los clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7f8cd0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7f8cd0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-091b6ca\" data-id=\"091b6ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81c2a79 elementor-blockquote--skin-border elementor-blockquote--button-view-icon-text elementor-blockquote--button-skin-classic elementor-widget elementor-widget-blockquote\" data-id=\"81c2a79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00bfPor qu\u00e9 preocuparme por ser customer Centric y crear procesos? Porque con esto conseguir\u00e1s las respuestas a mejorar tus \u00edndices de ventas, fidelizaci\u00f3n y retenci\u00f3n de clientes.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Noriko Naraki<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=%C2%BFPor+qu%C3%A9+preocuparme+por+ser+customer+Centric+y+crear+procesos%3F+Porque+con+esto+conseguir%C3%A1s+las+respuestas+a+mejorar+tus+%C3%ADndices+de+ventas%2C+fidelizaci%C3%B3n+y+retenci%C3%B3n+de+clientes.+%E2%80%94+Noriko+Naraki&amp;url=https%3A%2F%2Fcrewtivos.com%2Fblog%2Fblog%2Fcustomer-experience-vs-atencion-al-cliente%2F\" class=\"elementor-blockquote__tweet-button\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-blockquote__tweet-label\">Tuit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c915e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c915e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2ec5af\" data-id=\"b2ec5af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bbd32d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bbd32d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f6585c3\" data-id=\"f6585c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd0f186 elementor-widget elementor-widget-text-editor\" data-id=\"cd0f186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si te interesa este tema, quiz\u00e1s quieras leer sobre\u00a0<a href=\"https:\/\/crewtivos.com\/blog\/conoce-las-necesidades-de-tu-cliente\/\" target=\"_blank\" rel=\"noopener\">\u00bfC\u00f3mo conocer las necesidades de mi cliente?<\/a>\u00a0en nuestro blog.<\/p><p>Y si quieres usar estos customer journeys de gu\u00eda para tu negocio, puedes hacerlo directamente desde canva, donde podr\u00e1s copiarlos y adaptarlos a tu negocio, en este enlace: <a href=\"https:\/\/www.canva.com\/design\/DAEmMuQD82k\/dE9-2tFamqDn8QdduIuVmQ\/edit?utm_content=DAEmMuQD82k&amp;utm_campaign=designshare&amp;utm_medium=link2&amp;utm_source=sharebutton\">Customer Journey Crewtivos<\/a><\/p><p>Si necesitas ayuda no dudes en escribirme.<\/p><p>Como siempre, un abrazo en la distancia.<\/p><p>Noriko.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfCu\u00e1l es la diferencia entre Atenci\u00f3n al Cliente vs Customer Experience? \u00bfSon funciones de una misma persona o un mismo departamento? <\/p>\n","protected":false},"author":8,"featured_media":13754,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[77,98],"tags":[88],"class_list":["post-13753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-al-cliente","category-marketing-digital","tag-marketing-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience vs Atenci\u00f3n al cliente - Crewtivos<\/title>\n<meta name=\"description\" content=\"\u00bfCu\u00e1l es la diferencia entre Customer Experience y Atenci\u00f3n al Cliente ? \u00bfSon funciones de una misma persona o un mismo departamento?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crewtivos.com\/blog\/customer-experience-vs-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience vs Atenci\u00f3n al Cliente\" \/>\n<meta property=\"og:description\" content=\"\u00bfCu\u00e1l es la diferencia entre Customer Experience y Atenci\u00f3n al Cliente ? 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